Privacy Policy – How 356ace Protects Your Data

1 Data We Collect

When you register and use the 356ace platform, we collect certain personal data. This data falls into three categories: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors.

We keep this list as short as possible. Every data point we collect has a specific, documented purpose. If we cannot justify why we need a piece of data, we do not collect it.

2 How We Use Your Data

Every piece of data 356ace collects is used for a specific, legitimate purpose. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent. The primary purposes for which we process your personal data are as follows.

• To create and manage your 356ace account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To provide customer support and resolve disputes or complaints you raise with us.
• To send you account-related communications such as transaction confirmations and security alerts.
• To monitor your gaming activity for responsible gaming purposes and apply limits where necessary.
• To comply with applicable legal and regulatory obligations.
• We do not use your data to build advertising profiles or target you with third-party ads.
• We do not use automated decision-making that produces legal or similarly significant effects without human review.

If you have opted in to receive promotional communications from 356ace, we may also use your email address or phone number to send you information about new games, bonuses, and platform updates. You can opt out of these communications at any time from your account settings or by contacting support.

3 Data Sharing & Third Parties

356ace does not sell your personal data. We share data only with the specific third parties listed below, and only to the extent necessary for them to perform their function. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy standards.

• Payment Processors (bKash, Nagad, Rocket) — We share your mobile banking number and transaction amount with your chosen payment provider to process deposits and withdrawals. These providers have their own privacy policies governing how they handle this data.
• Game Providers — When you play a game on 356ace, a session token and your account identifier are shared with the game provider to load and run the game. Game providers do not receive your full personal profile.
• Identity Verification Services — For KYC purposes, identity documents may be processed by a licensed verification partner. These partners are bound by strict data handling agreements and do not retain your documents beyond the verification process.
• Legal & Regulatory Authorities — 356ace may be required to disclose certain data to law enforcement or regulatory bodies in response to a lawful request. We will notify you of such disclosures where legally permitted to do so.

4 Cookies & Tracking

356ace uses cookies and similar tracking technologies to keep the platform running smoothly, maintain your login session, and understand how players use the site so we can improve it. We do not use cookies to track you across other websites or build advertising profiles.

• Essential Cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Analytics Cookies — Used to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised — it is not linked to your personal account.
• Preference Cookies — Store your platform preferences such as language settings and display options so you do not have to reset them on every visit.

5 Data Security

Protecting your personal data is something 356ace takes seriously. The platform uses a layered security approach that covers data in transit, data at rest, and access controls within the organisation. No system is completely immune to risk, but we invest continuously in keeping your data as secure as possible.

• All data transmitted between your device and 356ace is encrypted using TLS 1.2 or higher.
• Stored personal data is encrypted at rest using AES-256 encryption.
• Access to personal data within 356ace is restricted on a need-to-know basis with role-based access controls.
• All internal access to personal data is logged and audited regularly.
• The platform undergoes regular security assessments and penetration testing.
• Two-factor authentication is available for all player accounts and is mandatory for staff accounts.

In the event of a data breach that is likely to result in a risk to your rights or freedoms, 356ace will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach. We will also notify the relevant regulatory authority where required.

6 Data Retention

356ace retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The table below outlines the standard retention periods for the main categories of data we hold.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised. You may request early deletion of your personal data by contacting the 356ace support team. Note that some data may need to be retained beyond your request if required by law or for the resolution of an ongoing dispute.

7 Your Rights

You have meaningful rights over your personal data held by 356ace. These are not just legal formalities — we take them seriously and have processes in place to handle them promptly. Here is what you can ask for and how to do it.

• Right to Access — You can request a copy of all personal data 356ace holds about you. We will provide this within 30 days of your request at no charge.
• Right to Correction — If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update basic account details directly from your account settings.
• Right to Deletion — You can request that 356ace delete your personal data. We will action this where there is no legal obligation to retain it. Some data may need to be kept for regulatory compliance even after account closure.
• Right to Restrict Processing — You can ask us to stop processing your data in certain circumstances, for example while a correction request is being reviewed.
• Right to Withdraw Consent — Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Complain — If you believe 356ace has handled your data incorrectly, you have the right to raise a complaint with us directly or with the relevant data protection authority in your jurisdiction.

8 Minors & Age Verification

356ace is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process, and additional verification may be requested at any point during your account's lifetime.

If 356ace discovers that an account belongs to a person under 18, the account will be immediately suspended, all funds will be frozen, and the matter will be escalated in accordance with our responsible gaming policy. Any personal data collected from an underage user will be deleted as soon as the situation is identified and resolved.

9 Policy Updates

356ace may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make significant changes, we will notify you via your registered email address and display a notice on the platform.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically. Continued use of the 356ace platform after an updated policy has been published constitutes your acceptance of the changes.

• Minor clarifications or formatting changes may be made without direct notification.
• Material changes — such as new data uses or new third-party sharing — will always be communicated directly to registered players.
• If you do not agree with an updated policy, you may close your account by contacting support. Your real balance will be returned after verification.